Suuthe

FAQs

General

 

How does The Suuthe SmartMat work?

The SmartMat features two modes. The first plays white noise while gently vibrating and the other plays a heartbeat sound, with a matching heartbeat vibration, so you can pick the mode that matches their mood.


Why does it work?

Research has shown that gentle vibrations and white noise can have a calming effect on babies. Whilst the exact reason is debated, many believe it's because these sounds and sensations mimic the familiarity and comfort of the womb.


What age range is it intended for?

The SmartMat is primarily intended for newborns to six months old, but can be used for much longer if necessary.

Is it safe for my baby to use?

Your baby’s safety is our number one priority. That’s why we’ve left no stone unturned to ensure the Suuthe SmartMat is as safe as it can be to bring peace of mind in more ways than one.


Can my baby sleep on it overnight?

We do not recommend this product for overnight or unattended use.


Can I wash or clean it?

The outer fabric cover can be machine washed - please see the label for washing instructions. The inner foam mat cannot be machine washed, but is surrounded by a water resistant fabric, which can be wiped clean with a damp cloth.


Is it waterproof?

The Suuthe SmartMat is water resistant, meaning it cannot be submerged in water, but accidental spillages and leaks will not affect usage.

 

What are the product dimensions?

Length: (565mm), Width: (355mm at widest part), Height: (40mm)

 

How is the product powered?

It's powered by 3 AA batteries (not included).




Shipping and Returns

 

How will you ship the product?

Your Suuthe SmartMat will be delivered free via ParcelForce next day delivery if ordered before 1pm. Please note, next day delivery is not guaranteed, and can occasionally take slightly longer.


What's the returns policy?

We offer a 14 day money back guarantee if you don’t love the product and a 12 month warranty on all purchases for manufacturer faults.


Does the product come with a warranty?

Yes. In the rare event that the product has any technical issues, your Suuthe SmartMat is covered under warranty for 12 months from the date of purchase. Please contact us, detailing your name, address, order number and description of issue at hello@getsuuthe.com.


 

Troubleshooting

 

In the event of any issues occurring when trying to use your Suuthe SmartMat, please use the instructions below to troubleshoot common problems. If you cannot resolve the issue please contact us at hello@getsuuthe.com 

 

How do I use the Suuthe SmartMat?

Please refer to the instruction manual included in the box.

 

Why is my Suuthe SmartMat not turning on?

Please check:

  1. Are the batteries inserted in the correct way (as per the +/- symbols)?
  2. Are you using the correct type of batteries? Please refer to the instruction manual
  3. Are the batteries brand new/ do they have sufficient charge?
  4. Have you set the switch underneath the battery box to the 'ON' position?

 

Why does my Suuthe SmartMat turn itself off automatically?

All Suuthe SmartMats are programmed to automatically switch off after 25 minutes of use as a safety precaution.